Frequently Asked Questions
Everything you need to know about your OLEVS timepiece.
Are OLEVS watches water-resistant?
Most OLEVS watches feature a 30M (3ATM) water resistance rating, making them suitable for daily activities like hand washing and light rain. However, they are not designed for swimming, diving, or hot showers.
What is the typical shipping time for my order?
Orders are generally processed within 24-48 hours. Standard international shipping typically takes 7-15 business days depending on your location and local customs processing.
Do the watches come with a warranty?
Yes, every OLEVS watch purchased through our official store comes with a 1-year international warranty covering manufacturing defects in the movement and craftsmanship.
How do I adjust the size of my stainless steel watch band?
Our steel band watches include a free adjustment tool and a user manual. You can easily remove links at home by following the provided instructions to ensure a perfect fit for your wrist.
What is your return and exchange policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the item in its original, unworn condition with all packaging for a full refund or exchange.
Are OLEVS watches made with genuine leather?
Yes, our leather strap models utilize high-quality, breathable genuine leather designed for comfort, durability, and a classic aesthetic that ages beautifully over time.