Returns & Exchanges
At OLEVS Watch Official, we want you to be completely satisfied with your timepiece. If you are not happy with your purchase, we offer a hassle-free return and exchange process within 30 days of delivery.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Place the watch in its original OLEVS gift box with all protective films, manuals, and warranty cards included to ensure it arrives in brand-new condition.
Ship the Item
Affix the provided shipping label to your package and drop it off at your nearest authorized carrier location, keeping a copy of your tracking number.
Inspection and Refund
Once our quality control team verifies the condition of the watch, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing